Question 1

How to fix SFTP connection issues

Accepted Answer

If you’re having trouble connecting to your server’s files using SFTP, don’t worry — this guide covers the most common causes and solutions. HytaleHosting uses SFTP only (not plain FTP), which means connections must be made securely using your account credentials and the correct port.

Understanding SFTP on HytaleHosting

SFTP (Secure File Transfer Protocol) is the only supported file transfer method on HytaleHosting. It runs over SSH (port 2022 by default), keeping your file transfers encrypted and safe.

||| ⚠️ Note: Standard FTP (port 21) is not supported.

Trying to connect with FTP will always result in a “Connection Refused” or “Authentication Failed” error.

Common Causes & Fixes

1. Connecting with FTP Instead of SFTP

If your client uses plain FTP, the connection will fail instantly because HytaleHosting only supports SFTP.

Fix:

In your client, make sure to select SFTP – SSH File Transfer Protocol.
Port should be set to the provided port by HytaleHosting (not 21).
Reconnect using your SFTP details from the control panel.

2. SFTP Not Available Right After Stopping the Server

Due to how our system is designed, SFTP access temporarily shuts down when your server stops. It can take up to 2–3 minutes for the SFTP service to come back online after stopping or restarting your server.

Fix:

Wait a few minutes after your server goes offline before connecting via SFTP.
If you attempt too early, you may see **“Connec

Question 2

How to manage files using SFTP

Accepted Answer

SFTP (Secure File Transfer Protocol) lets you upload, download, and manage your game server files securely. It’s the recommended way to handle large files, backups, or advanced configuration changes.

What You’ll Need

Before connecting, make sure you have:

Your HytaleHosting Control Panel login
An SFTP client such as:
Your server’s SFTP details, found in the Control Panel.

Finding Your SFTP Details

Log in to the HytaleHosting Panel
Open your server.
Click on the “SFTP Credentials” button in the header, next to your server controls (or at File Manager → SFTP Credentials).
Copy the following information:
- Host: (e.g. sftp.hytalehosting.net)
- Port: usually 2022
- Username
- Password

Connecting via FileZilla (Example)

Open FileZilla.
Click File → Site Manager → New Site.
Set the following:
- Protocol: SFTP – SSH File Transfer Protocol
- Host: paste your SFTP host
- Port: 2022
- Logon Type: Normal
- User / Password: use the credentials from your panel
Click Connect. Once connected, you’ll see your server files on the right-hand side.

Managing Files

You can now:

Upload files (drag & drop from your PC)
**Download fi

Question 3

How to add a card to your account

Accepted Answer

Learn how to add your payment card to Serverwave and fix common issues like declined cards, verification errors, or failed payments.

Option 1: Add via billing page

Log in to the HytaleHosting Panel
Go to Billing → Payments.
Click on the button Add payment method and add your Creditcard or Paypal.

| 💡 Tip: You can view your balance anytime in the Billing Overview section of your dashboard.

Option 1: Add via top-up page

Log in to the HytaleHosting Panel
Click on Top-up Account in the bottom-left corner.
Click on the button Add payment method and add your Creditcard or Paypal.

|| Your card details are never stored on our servers, all information provided is handled by our payment processor Stripe. For more information check out Stripe's privacy policy

Troubleshooting

Card not showing up? Refresh your dashboard or wait a few minutes — sometimes adding cards take a short while to process.
Adding a card failed? Your card may not be supported or blocked. For more information contact support.

Question 4

How to authenticate your Hytale server

Accepted Answer

Information will be updated on the release of Hytale

Question 5

How to reset your password

Accepted Answer

If you’ve forgotten your password or simply want to create a new one, don’t worry — resetting your Serverwave Control Panel password only takes a minute.

Reset via the Login Page

Go to the HytaleHosting Panel
Click on “Forgot your password?” above the continue button.
Enter the email address linked to your Serverwave account.
Check your inbox for an email titled “Password Reset Request” from HytaleHosting.
Click the link in the email and choose a new password.
Log in with your updated credentials. ✅

Question 6

How to add credits to your account

Accepted Answer

Adding credits to your HytaleHosting account allows you to pay for servers, enable automatic top-ups, and keep your services running without interruption.

Step-By-Step Instructions

Log in to your HytaleHosting panel.
Click on Top-up Account in the bottom-left corner.
Select the preferred payment method (e.g. card, PayPal, Creditcard, Google Pay, etc.).
Choose the amount you’d like to add.
Confirm your payment — the credits will be added instantly once the transaction is complete.

| 💡 Tip: You can view your balance anytime in the Billing Overview section of your dashboard.

Troubleshooting

Payment not showing up? Refresh your dashboard or wait a few minutes — sometimes payments take a short while to process.
Transaction failed? Double-check your payment method or try again with a different one.

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